General terms and conditions

General terms and conditions private customers

Welcome to our General Terms and Conditions page. You can take note of our Dutch General Terms and Conditions via this link (https://www.foodandspices.nl/upload/Foodandspices_160801_General Terms and Conditions.pdf).

We advise you to carefully read this full version of our Terms and Conditions. The Terms and Conditions apply to all offers and all agreements with our private customers via this website. Dutch law applies to these conditions. We offer you the following summary as a service. No rights can be derived from it.

Privacy

We consider privacy to be extremely important, which is why this subject comes first. We have organized our entire process in accordance with the AVG. The web environment is secured, you can recognize the protection by the lock in your browser. At the foot of the web pages you will find all references to documents and procedures related to this subject, including our Privacy Policy.

How can you reach us?

The easiest way to reach us is via the contact form (link at the bottom of each page) or by email to ct@foodandspices.nl. We can be reached by telephone on working days via 026-4452870. You can also find us on Facebook and on Twitter. You can order our products through our webshop, or in the store, in our case the market stall (De Peperwinkel).

Offer

All products offered on the website are in stock unless otherwise stated. Every offer applies 'if available'. All products are provided with a full description as complete as possible and with truthful images, so that you can make the right choice. If an offer only applies temporarily - such as a discount - we will explicitly mention this in the offer.

The order

Payments are made through the secure portal of Pay.nl, a Dutch payment institution under the supervision of De Nederlandse Bank. Certainty above all you get with the Pay.nl guarantee fund that was created to protect you when a webshop - in this case - we unexpectedly cannot deliver and cannot meet its obligations to refund.

The (purchase) agreement

With every purchase we, you as the buyer, we as the seller, enter into an agreement. You confirm this by agreeing to our offer (shopping cart) and the General Terms and Conditions. This completes the purchase and has become irrevocable, on the understanding that you can invoke the legal right of withdrawal (see below).

Shipment

We are responsible for the shipment until you have received and accepted the shipment. If your shipment does not arrive or if there is a serious delay, please contact us directly and do not contact the carrier. We keep a close eye on the shipping process ourself via the track and trace.

Delivery

Because spices are excluded from withdrawal (see below), it is important that you refuse a shipment if you suspect that the contents of the shipment may be damaged, if the package is visibly damaged. If in doubt, always take a photo of the package before you open the package and contact us immediately if there is anything wrong with the shipment despite all care.

Revocation

Revocation is another word for reflection time. Legal rules apply for this. You must invoke this right within 14 days after receiving your product (s). A statement of reason is not required. Perishable goods are excluded from the right of withdrawal, i.e. all herbs and spices, the same applies to used products. Read the conditions for relying on the right of withdrawal carefully! You will also find these in the foot on all web pages.

Returns

We have drawn up rules for returns that you must adhere to. Read the return rules, via the link in the foot of the webpage.

Complaint?

If you have any comments or remarks about our products, our website or our service, please let us know! The sooner you share your complaint with us, the better. Where possible, we respond the same (working) day.

Returns

Our General Terms and Conditions for private transactions are exclusively drawn up in the Dutch language. You can view the current version with the link below:

Read: Original Dutch version of rthe Condition and terms


Last update of this summary: December 18 2019